Channel Wise Return Order Processing

Modified on Thu, 20 Oct, 2022 at 1:04 AM

Please read Return Order Upload article which will guide you on how to upload Return Orders in CIMS.

1. Return Gate Entry

Click ‘Add New Return Gate Entry’
Create a new return gate entry by entering the required details and clicking ‘Submit’
Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field, and map it to the return gate entry.
Once all the return orders are mapped, click the ‘Close Gate Entry’ button to close the respective Gate Entry

Note: Once the Gate Entry is closed, no more AWBs can be added.

2. Return Order Processing

Scan AWB of the return order, which is scanned in Gate Entry.
In case multiple return gate entries were created for the AWB, the required gate entry for the given marketplace and transporter should be selected.
In case the scanned AWB is returned AWB, then a return order against the respective AWB will be displayed. In case the scanned AWB is forward AWB, all the return orders corresponding to the forward order will be visible and the required return order should be selected based on marketplace-transporter or client SKU
In case there is no return order present for the scanned AWB, the system will prompt to search return order based on the extra parameters
The other parameters based on which the return order can be searched are ItemId, ChannelOrderId/ParentOrderId, ChannelReturnId, InvoiceId

ItemId: The forward order itemId
ChannelOrderId/ParentOrderId: The channel Order Id or Parent Order Id for the corresponding forward order
ChannelReturnId: The Return Order Id for the given return order
InvoiceId: The external Invoice Id generated for the invoice corresponding to the forward order

For each marketplace/transporter the parameter to be used for processing is given in below table

Channel	Transporter	Return Type	Search Parameters						Comments
			Primary Search Param		Secondary Search Param		Third Search Param
			Field	Search Parameter	Field	Search Parameter	Field	Search Parameter
MyntraPPMP	Myntra Logistics	RTO	Search By Packet AWB	Forward AWB	Item Id	ItemId	-	-	-
MyntraPPMP	Myntra Logistics	CR	Search By Packet AWB	Channel Return Id	Item Id	ItemId	-	-	we don't get AWB in this case hence even in gate entry returnId should be scanned
FlipkartV3	Ekart Logistics	RTO	Search By Packet AWB	Forward AWB	Parent/Channel Order ID	parentOrderId	Item Id	ItemId	-
FlipkartV3	Ekart Logistics	CR	Search By Packet AWB	AWB	Parent/Channel Order ID	orderId	Item Id	itemId	-
Ajio	BlueDart	RTO	Search By Packet AWB	Forward Tracking Id	Item Id	itemId	-	-	incase the forward tracking Id sticker is not visible add return trackingId in AWB and also use the same for search
	Delhivery	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-
	Delhivery	CR	Search By Packet AWB	Waybill Barcode	Item Id	itemId	-	-	-
	Ecom	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	Ecom	CR	Search By Packet AWB	Ecom AirWayBill No	Item Id	itemId	-	-	-
	Xpressbees	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	Xpressbees	CR	Search By Packet AWB	Return AWB	Item Id	itemId	-	-	-
Paytm	Delhivery	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	Delhivery	CR	Search By Packet AWB	Return AWB	Return Order Id	Channel Return Id	-	-	-
	GATI	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	GATI	CR	Search By Packet AWB	Return AWB	Return Order Id	Channel Return Id	-	-	-
	Xpressbees	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	BlueDart	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	BlueDart	CR	Search By Packet AWB	Return AWB	Item Id	itemId	-	-	-
TataCliq	Ekart Logistics	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	Ekart Logistics	CR	Search By Packet AWB	Return AWB	Item Id	itemId	-	-
	BlueDart	RTO	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	BlueDart	CR	Search By Packet AWB	Return AWB	Return Order Id	Channel Return Id	-	-	-
	Delhivery	CR	Search By Packet AWB	Forward AWB	Item Id	itemId	-	-	-
	Xpressbees	RTO	Search By Packet AWB	Return AWB	Item Id	itemId	-	-	-
	Xpressbees	CR	Search By Packet AWB	Forward AWB	Item Id	itemId	Item Id	itemId	-
Nykaa / Nykaa Fashion	Delhivery	RTO	Search By Packet AWB	Forward AWB	Parent/Channel Order ID	parentOrderId	Item Id	itemId	-
Nykaa / Nykaa Fashion	Xpressbees	RTO	Search By Packet AWB	Forward AWB	Parent/Channel Order ID	parentOrderId	-	-	-
Amazon EDI	ATS	RTO	Search By Packet AWB	Forward AWB	Invoice Id	INVOICE	Parent/Channel Order ID	parentOrderId	-
	ATS	CR	Search By Packet AWB	Return AWB	Invoice Id	INVOICE	Parent/Channel Order ID	parentOrderId	-
	Delhivery	CR	Search By Packet AWB	Return AWB	Invoice Id	INVOICE	Parent/Channel Order ID	parentOrderId	-
Firstcry	Xpressbees	RTO	Search By Packet AWB	Return AWB	Item Id	Item Id	-	-	-
Firstcry	Xpress	CR	Search By Packet AWB	Return AWB	Item Id	Item Id	-	-	-

Limeroad Return Orders Processing

Transporter: Delhivery Surface

Return To Origin

Return Receiving

Return Order packet has the following details:

AWB (Forward AWB)
Order No (Channel Order ID with a prefix C)

Return Gate Entry

Click ‘Add New Return Gate Entry’
Create a new return gate entry by entering the required details and clicking ‘Submit’
Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry.
Once all the return orders are mapped, Click ‘Close Gate Entry’

Return Order Processing

Scan the AWB on the return order packet in the Return Processing Screen.
Return Orders will be obtained which can then be selected and processed.
If no return order is found, the ‘No Return Order Found’ error will be shown.
In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’).
Return Orders will be obtained which can then be selected and processed.

Transporter: Ecom Express

Return To Origin

Return Receiving

Return Order packet has the following details:

AWB (Forward AWB)
Order No (Channel Order ID with a prefix C)

Return Gate Entry

Click ‘Add New Return Gate Entry’
Create a new return gate entry by entering the required details and clicking ‘Submit’
Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry.
Once all the return orders are mapped, Click ‘Close Gate Entry’

Return Order Processing

Scan the AWB on the return order packet in the Return Processing Screen.
Return Orders will be obtained which can then be selected and processed.
If no return order is found, the ‘No Return Order Found’ error will be shown.
In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’).
Return Orders will be obtained which can then be selected and processed.

Transporter : XpressBees

Return To Origin

Return Receiving

Return Order packet has the following details:

AWB (Forward AWB)
Order No (Channel Order ID with a prefix C)

Return Gate Entry

Click ‘Add New Return Gate Entry’
Create a new return gate entry by entering the required details and clicking ‘Submit’
Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry.
Once all the return orders are mapped, Click ‘Close Gate Entry’

Return Order Processing

Scan the AWB on the return order packet in the Return Processing Screen.

Return Orders will be obtained which can then be selected and processed.

If no return order is found, the ‘No Return Order Found’ error will be shown.

In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’).

Return Orders will be obtained which can then be selected and processed.

Return Upload Format In Assure

channelOrderId

Channel SubOrderId

Channel Return Order Id

Product Id

Return Order Type

Transporter

Tracking Id

Reason For Return

Quantity

ConcateNate values :

- Order Id

- S -SubOrderId

Unique Item Id

Order Id

ChannelSKU for Style Code

Return_To_Origin

Transporter

AWB Number

NOTE

Channel Order Id Format

In case we have the following values for the given fields,

Order Id - 00678956
Sub Order Id - 4

The Channel Order Id field should be uploaded as - 00678956S4

The Return Details received will have Style Code which is Client SKU in Assure. The product Id field should be populated with the correct Channel SKU code mapping for the Channel SKU and Channel Id.

B2C Returns Processing without Return Order Expectation

Return Packets received in the warehouse can be processed before receiving the Return Order Expectation from the Marketplaces or without uploading the Return Orders through CIMS.
Items that are processed without the Return Order Expectation can be mapped later to the Return Order Expectation when it is received.
For more information, please refer to Return Processing without Return Order Expectation

Will Return order notification go to marketplace when it is manually created ?

Answer: No