Shiprocket Related Issues

Modified on Wed, 29 May at 4:43 PM

Order Creation

For Shopify orders, make sure not to have the drop pin codes of the orders the same as the fulfillment location from where they are being dispatched.
This is because when the pickup addresses are selected from the list of pin codes provided by Shiprocket, the first appearing Pincode on the list gets selected.
Also, note that a single Pincode cannot have more than one fulfillment location address mapped to it.

Shiprocket Address Validation issues

Error	Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Address 1 and Address 2 combined cannot be greater 190 than characters","status_code":400} OR Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address may not be greater than 190 characters."],"shipping_address":["The shipping address may not be greater than 190 characters."]},"status_code":422}
	Error in closing shipment: Error From Channel : Error creating order from rms, error message: Error From Channel: Error while creating order on Shiprocket, errors: Address 1 and Address 2 combined cannot be less than 3 characters
	Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address field is required"],"shipping_address":["The shipping address field is required"]},"status_code":422}
	Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Invalid Customer Address","status_code":500} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer city is invalid, Language other than english is not supported.\",\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400}
RCA	As per Shiprocket validations: billing address and shipping address cannot be greater than 190 characters or less than 3 characters. Billing and address fields are mandatory with Shiprocket The billing and shipping address must be in English and should not contain any invalid characters.
Resolution	To correct the address from the customer support panel and then retry the order processing

Shiprocket Pincode Serviceability issues

Error

Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"serviceable courier not found between postcode","status_code":400}

Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket while generating AWB, error message: {"message":"No Courier serviceable for entered pincodes.","status_code":400}

Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket while generating AWB, error message: {"message":"No courier service available between xxxx and xxxx","status_code":400}

RCA

The Pin code is not serviceable at this moment by any couriers at Shiprocket end.

Resolution

To configure more courier partners to ensure serviceability to mentioned pincode and to reassign courier partner based on serviceability. If not to place a temporary embargo for customer orders from mentioned pincode.

Shiprocket Phone number Validation issues

Error	Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Phone number is in invalid format","errors":{"shipping_phone":["Phone number is in invalid format"]},"status_code":422}
RCA	The customer phone mumber is in an invalid format/length.
Resolution	To correct the phone number from Customer support panel (CSP) and process the order. Do revert back if issue persists after phone number is corrected