Drop Pincode serviceability Issue
| Error | Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shipway: ecom (carrier_id 5) <br/>Order Id: XXXXXX-sXXXXXXXX : Delivery is not operational on pincode XXXXXX at this moment !. OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shipway: ecom (carrier_id 5) <br/>Order Id: xxxxx-sYYYYY : CONSIGNEE PINCODE NOT SERVICED. OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shipway: Delhivery (carrier_id 2) May be due to delhivery credentials.,Xpressbees (carrier_id 345) pincode not serviceable |
| RCA | The Pin code is not serviceable at this moment by any couriers at Shipway end. |
| Resolution | To configure more courier partners to ensure serviceability to mentioned pincode and to reassign courier partner based on serviceability. If not to place a temporary embargo for customer orders from mentioned pincode. |
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