SOP - Identifying and Utilizing ClickPost Reference Numbers

Modified on Tue, 1 Jul at 4:13 PM

Objective

To correctly identify and use the ClickPost Reference Number for tracking shipments, especially when performing RCA, handling delivery escalations, or cross-referencing with internal systems like logs.

Key Terminology

Term Definition
Parent Order ID The primary order identifier in Increff or OMS/WMS systems.
Increff Shipment Number Internal shipment number from Increff.
ClickPost Reference Number A composite key created as: <Increff `Parent Order ID>-s<IncreffShipmentNumber>`

Term	Definition
Parent Order ID	The primary order identifier in Increff or OMS/WMS systems.
Increff Shipment Number	Internal shipment number from Increff.
ClickPost Reference Number	A composite key created as: <Increff `Parent Order ID>-s<IncreffShipmentNumber>`

Step-by-Step Process

1. Understand the Structure of ClickPost Reference Number

Format:

<Parent Order ID>-s<Increff Shipment Number>

Example:

ORD123456-s98765

Parent Order ID → comes from marketplace, can be taken from Increff OMS UI or reports (e.g., ORD123456)
"-S" → a separator
Increff Shipment Number → a unique identifier per shipment, obtained from
- Increff OMS Audit logs

2. Locate the Encrypted Shipment Number

You can get this in from OMS Audit Logs

Using the relevant sub order ID associated to the parent order in the system
Open the Audit Log screen in OMS
Look for entries related to ClickPost API hits or shipment creation
Find the key Increff shipment number, under Shipment created action

3. Construct the ClickPost Reference Number

Combine the components as described:

<Parent Order ID>-s<Increff Shipment Number>

Use this full reference number for:

ClickPost panel tracking
Escalation communication
Shipment-level issue debugging